About The Experts on Your Side in Insurance Recovery

A Professional, Ethical Approach to Insurance Recovery — Rooted in Empathy, Built on Experience

TrueHaven Claims Consulting was founded with a simple but powerful goal:

To restore clarity, control, and confidence for property owners navigating insurance claims — especially in the moments they need it most.

How It Started

For founder Kristin Doakes, that mission became deeply personal in the aftermath of Hurricane Helene in October 2024. When her brother’s home in St. Pete Beach was damaged, she stepped in to help manage his claim — coordinating with the insurance company, working alongside professionals involved in the process, gathering estimates, and helping guide key decisions during the rebuild.

That experience revealed just how complex, delayed, and overwhelming the claims process can be — even when support is in place.

As a seasoned real estate advisor, Kristin was already experienced in guiding families through high-stakes decisions. But this situation exposed a different kind of gap — one where homeowners often lack clear guidance, structure, and advocacy.

It didn’t feel like a business opportunity. It felt like a responsibility.

Built with Intention

Kristin went on to earn her Public Adjuster license and began working directly in the field, gaining firsthand experience in claim handling, documentation, and carrier communication.

TrueHaven was built from that foundation — not just to represent homeowners, but to create a better, more structured experience for everyone involved in the claim process.

Today, the firm is grounded in:

• Clear communication

• Strong documentation practices

• Ethical, compliant claim handling

• Systems designed to move claims forward efficiently

What We Do

TrueHaven works exclusively for the policyholder — not the insurance company.

We advocate on behalf of residential and commercial property owners after damage from events like:

• Hurricanes and severe storms

• Roof and plumbing leaks

• Fire and smoke damage

• Water and flood-related losses

Our process includes:

• Interpreting your policy and identifying applicable coverage

• Accurately documenting the full scope of loss

• Managing communication with the insurance carrier

• Guiding the claim toward a fair and properly supported outcome

Why We’re Different

We believe navigating an insurance claim shouldn’t feel like a second disaster.

That’s why we:

• Educate first — so you understand your options before making decisions

• Use technology to create transparency and efficiency throughout the process

• Maintain professional, structured communication with all parties involved

• Document thoroughly to support every aspect of the claim

Kristin’s real estate background brings an added layer of perspective — helping homeowners think beyond the claim itself and make informed decisions about their property, whether that means repairing, rebuilding, or repositioning.

Our Mission

To be the go-to resource for homeowners and property managers navigating insurance claims — by leading with empathy, advocating with integrity, and delivering results with clarity.

We’ve built a firm that:

• Puts people before payouts

• Provides honest, proactive guidance

• Operates with professionalism and compliance at every step

• Supports clients beyond the claim, not just through it